What is the goal of a process simulation? A. Anticipate process behavior B. Variation of parameters C. Calculation of process variables D. Production of a graphical process model

A good process culture is characterized by __________ A. A matrix organization B. Clearly defined business units C. The overall use of BPMS-suites D. Stakeholder awareness of full end-to-end processes

What is the primary purpose of the usage of process models? A. Standardization of business processes B. Preparation of training material for the launch of the processes C. Analysis, documentation and design of business processes D. A system for measurement…

What is the job of the process owner? A. Responsible for process design, process performance and development of the solution B. Execution of project management for re-engineering C. Development of the database design for the repository D. Selection and procurement…

When should effective Change Management steps start? A. In the phase of the introduction of the process B. After the BPM project C. With the BPM project initiation D. When problems occur during the implementation

Why is focused People & Change Management necessary in BPM? A. To achieve quick wins faster B. To anticipate the impact on stakeholders C. To assure customers of success D. To motivate the process team

One of the most important BPM success factors is A. Selection of the right methods and tools B. Clear responsibility for organizational hand-offs in the business processes C. A group of external sponsors D. A solid management organization

In process modeling it is beneficial if work-shop participants ____________________. A. have comprehensive know how about financing issues B. are informed about all IT-Systems the enterprise uses C. represent the entire business process as cross-functional group D. already developed a…

A swimlane process map: A. Distinguishes the responsibilities for steps within a process B. Uses colored visual indicators to indicate progress C. Lists tasks and deadlines D. Provides real-time data on process efficiency

What do business processes define? A. The company’s strategy B. The efficiency of process execution C. The and-to-end series of events for interacting with customers D. Only the in-house services